
2.2.3Class1/Class2
MostinternalandexternalserialmodemsusetheClass1orClass2commandset.
2.2.3.1ConfiguringNETSatisFAXtiontouseaClass1orClass2device
NET SatisFAXtion can use most Class 1 or Class 2 fax modems to send and receive faxes. Class 1 or
Class 2 devices are initially configured in ReDetect Fax Devices. Ensure that the modem’s drivers are
already installed and Windows has detected them. Configured modems will be listed in Window’s Phone
andModemOptionscontrolpanel.
Modems cannot be shared between applications, so ensure that no other telephony application is
installed on the fax server. If there are other applications using the modems, NET SatisFAXtion will
report that it cannot access the device (“Windows serial device name unknown”). If you have no other
telephony applications installed, check the Remote Access Connection Manager service: disable it, reboot
andtryagain(Windowswillnotallowyoutomanuallystopthisservice).
2.2.4DialogicBrooktroutTR114
Dialogic Brooktrout TR114 cards are natively supported by NET SatisFAXtion, and no additional
driversoftwareisrequired.ThesefaxcardsareconfiguredinReDetectFaxDevices.
2.2.5DialogicBrooktroutTR1034
Dialogic Brooktrout TR1034 cards are supported by NET SatisFAXtion using the ‘bos_man_setup’
utility.Noadditionaldriversoftwareisrequired.
Please see the NET SatisFAXtion 9.0 Brooktrout Hardware Installation Guide online at
faxback.com/docsfordetailedinstructionsoninstallingNETSatisFAXtionwithTR1034hardware.
2.2.6DialogicEiconDivaServer
Dialogic Eicon Diva Server cards are supported by NET SatisFAXtion as a Class 1 device. See the
NET SatisFAXtion 9.0 Server Installation Guide online at http://www.faxback.com/docs for
instructionsoninstallingNETSatisFAXtionwithDivaServerhardware.
After the install, in order to enable DID/DNIS collection, the initialization string for each port must
beupdated.
[HKEY_LOCAL_MACHINE\Software\FaxBack\Class1\PORTNAME]
“init_string”
Append“#CID=5”tothevalueof“init_string”.
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