Faxback NET SatisFAXtion 9.0 - Fax Server Manual Instrukcja Użytkownika Pobierz pdf (Strona 13)

quotebyProfessionalServicesEngineer.Pleasecontactyoursalesrepfordetails.

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1.7TechnicalSupport

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1.7.1SupportPlans

1.7.1.130dayTrialwareSupportPlan

Complimentary email, fax and telephone software support is included with for every trialware            

evaluation. This complimentary support plan starts when the trialware is requested, not on software             

installation, and is only available during standard FaxBack Support hours  6:30am–5:00pm PST            

MondaythroughFriday,excludingUSholidays.

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1.7.1.2StandardSupportPlans

FaxBacksupportengineersareskilledintroubleshooting,problemdiagnosisandidentifyingresolutions.

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Benefitsinclude:

● SupportDuration:soldin1,2and3yearincrementalplans

● HoursofCoverage:6:30am–5:00pmPacificMondaythroughFriday,excludingUSholidays

● FaxBackCustomerConnection:remoteaccesstocustomersystemforrapidresolution

● Email,faxandtelephoneaccesstoTechnicalSupportTeamduringhoursofcoverage

● OnlineKnowledgeBaseaccess

● NumberofIncidents:unlimited

● SoftwareUpdates:Servicepacks,softwareupdatesandproductreleases.

● For New and Renewing Support Customers: Standard Support is invoiced at 15% of the             

totalcurrentlistpriceofthesoftwareproductspurchased

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1.7.1.3Aroundtheclock24×7SupportPlans

Includes all the features of our Standard Support plan plus expedited 24×7 support. This support plan is                

geared toward organizations with missioncritical fax systems that cannot risk downtime. Enables           

customers to handle system maintenance, upgrades or other potential support issues during           

nonbusinessandnoncriticalhoursofoperation.

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IncludesallthefeaturesoftheStandardSupportPLUS:

● Expedited24×7Support:365daysayearincludingholidays

● Help After Hours: Down system status that occur after business hours or on holidays will              

receiveaphonecallbackfromasupportengineerwithin30minutes

● For new and renewing support customers: Aroundtheclock 24×7 Support is invoiced at           

25%ofthetotalcurrentlistpriceofthesoftwareproductspurchased

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1.8ProductKey

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Your server’s product key determines what features are available. It also contains other important             

information such as your Customer ID, the server's Server ID, and the expiration date of your FaxBack                

technicalsupportagreement.

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Your product key encodes the following parameters, which you can see using the Start ⇨ Programs ⇨ NET                 

SatisFAXtion⇨UpdateProductKeyprogram.

ProprietaryFaxBack,Inc.2014 13

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